
State Farm® Insurance Agent Marshall Kincannon
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lorena Arrellano
September 19, 2025
"Such a great insurance company! Outstanding staff, especially James! James was able to lead me in the right direction and answer all my questions I had. Would recommend to others!!"
"Thank you for taking the time to share your thoughts Lorena! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Thomas
September 17, 2025
"We decided to move away from State Farm after a recent move but I’d like to state my appreciation for Marshall’s office, in particular Pam B. who spent quite a bit of time on the phone helping me understand my policy and policy options. Would recommend speaking with her if you have questions/needs."
"Thomas we are sad to see you go but I am glad all your questions were answered and Pam going above and beyond as always to help our customers. If you find yourself back in Texas we would love the opportunity to get you back with the State Farm Family, thanks Thomas! "
Jason Laywell
September 12, 2025
"Exceptional customer support. Kason has been super responsive and knowledgeable with all our questions concerns. Makes it very easy to make a decision."
"Thank you so much for your kind words. We are thrilled that Kason was able to provide the support and guidance you needed. Our team is committed to making the process quick and easy. The feedback like yours means a lot to us. We truly appreciate your trust in our agency! "
Kathryn Dyer
September 4, 2025
"I recently reached out to Kason Laywell for a life insurance quote through State Farm, and the experience was excellent from start to finish. They were professional, patient, and took the time to explain the different policy options in a way that was easy to understand. I never felt rushed or pressured, which I really appreciated. What stood out most was their transparency and willingness to answer all my questions—whether it was about coverage amounts, pricing, or how the policy would support my family's needs in the long run. They made the whole process feel straightforward and stress-free. If you’re considering life insurance and want to work with someone who genuinely cares and knows their stuff, I’d definitely recommend Kason Laywell at Marshall Kincannon at State Farm Insurance."
"Appreciate the kind words Kathryn! Kason is definitely the man when it comes to life insurance. I am glad your questions were able to get answered and you were left with a great experience. My team and I make it a goal to make the process as smooth as possible. Give us a ring if we can help with anything in the future! "
Martha del Campo
August 29, 2025
"I was very happy with the service that I got from Melissa at State Farm. She was very patient n answered all my questions. I was so pleased that I had my daughter change to State Farm. Thank you for all your help."
"Thank you for the awesome review Martha! We strive to provide our customers with the best service possible and it is great to hear that Melissa delivered. We are here for any future assistance you might need!"
briana briseno
August 29, 2025
"The moment I walked in till the moment I left the building the staff was so friendly and professional ( especially James ) . 100% will recommend this place to people needing insurance."
"WOW! Thank you Briana for taking the time to share your positive experience/s with my Team and with James! Your kind words are greatly appreciated and we thank you for sharing your thoughts with the world! I am thankful for James and his efforts to serve! Thank you again and please let us know how we can assist you in the future. "
Gail Massey
August 18, 2025
"Marshall is skilled , helpful , & a good communicator . The office has been very helpful & responds to my calls & emails quickly ."
"Thank you so much for the kind words Gail! I surely appreciate your business over the years, and it warms me to know you continue to be happy with the professional, timely service y'all continue to receive here. Let us know if you need anything else!"
kelly buchanan
August 18, 2025
"Kason Laywell was very professional and provided responses to all of my questions timely. Kason was pleasant to work with. Thanks Kason!"
"Thank you for your wonderful feedback, Kelly! I'm delighted to hear that Kason provided you with professional service and answered all of your questions promptly. We always aim to make things as easy as possible for our customers. We appreciate your recommendation and are here for any future assistance you might need. "
Debbie Johnston
August 16, 2025
"I just purchased Homeowner's Insurance and Auto Insurance from State Farm. It was a quick and smooth process and Kason did a great job explaining my options and meeting my insurance needs. State Farm was able to save me money on both types of policies. I would absolutely recommend them for reliable coverage and great service."
"Thank you Debbie for sharing your experience with Kason! I'm glad to hear that your experience was smooth and that he did such a good job helping you understand your options. Saving money is always a bonus too! Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
Peggy Nichols
August 14, 2025
"I got an immediate response from James when requesting home and auto insurance quotes. He was very clear when explaining all my options and answered any questions I had so there was no confusion about what I was getting. The whole process was handled professionally and gave me confidence I was making a good decision regarding insurance. I highly recommend this agency."
"Thank you, Peggy, for sharing your experience with James! I'm happy to hear that he answered all of your questions clearly and professionally. James's dedication to providing clear explanations and ensuring confidence in your coverage is truly commendable. If you have any more questions or need assistance in the future, feel free to reach out to our office."
Laney H
August 9, 2025
"Purchasing auto and renters was quick and easy. The staff was great and helped me with better coverage and last minute changes with landlord issues."
"LOL- We know moving can be a little chaotic, but that's why we're here to help! Thanks for the review, Laney & welcome to Texas!"
MK Bond
July 29, 2025
"I had a truly great experience setting up a new policy with these guys. From start to finish, the process was transparent, easy, and incredibly efficient. Every step was clearly explained, and I never felt rushed or confused. What stood out most was the level of care, they genuinely made me feel supported and valued as a customer. It’s rare to find a company that combines professionalism with a personal touch, but they nailed it. Highly recommend!"
"Thank you so much for the kind words. It was a real pleasure to meet you, and we are so glad to have you as a customer!"
Brittney Silverstein
July 22, 2025
"I usually dread dealing with anything that involves insurance but their office makes it so easy. I’ve worked with James A. since I’ve switched over to State Farm and highly recommend him! He’s made everything so easy and hassle-free. I also have saved so much money on my car insurance and it continues to drop with their bundled discounts. 10/10 recommend!"
"I already shared your review with James, and it made his day even better. Thank you so much for the kind words, Brittney!! -Marshall"
Oyku Ertay
July 21, 2025
"My experience with them was great! Very helpful and warm people."
"Thank you very much for the note, Oyku! We do our very best each and every day to be that friendly neighborhood resource, and we are glad you found us!"
Kaylee Starr
July 14, 2025
"Kason was so helpful! I was looking for renters insurance for my apartment and he was very knowledgeable about the policies and was so kind. He answered all my dumb questions. Definitely ask for Kason!"
"That's great to hear Kaylee! I know Kason loves being helpful to people, and his brain really is like a sponge. I'm glad you were able to take advantage of all his knowledge. Thank you for taking a moment to share your experience! -Marshall"
Homes Austin, TX.
July 8, 2025
"Melissa provided us with exceptional service by updating our rental insurance information. She was attentive, clear, and very helpful throughout the process. I highly recommend Melissa for her outstanding customer service and dedication. Thank you so much for your great work, Melissa!"
"And thank you so much for the feedback! We help a lot of people with their renters insurance, and Melissa definitely knows all the ins and outs. Our goal is to make sure you have the information you need to make your own informed decisions, whether it's for rental, house, cars, commercial, or any type. I'm glad you had exactly that kind of experience! -Marshall"
Necole Lane
July 3, 2025
"Very friendly, knowledgeable, and transparent. Those qualities are hard to find in an insurance company."
"Thank you so much for the kind words, Necole! I'm thrilled to hear my team made such a positive impression. We strive to provide the best service possible, and your feedback means the world to us. If you ever need anything, we're here to help! -Marshall"
Benjamin Lyman, Sr
July 2, 2025
"I had a problem trying to get answers about a claims payment matter. After several weeks of failed call attempts to the claims office, I decided to contact my agent, Marshall Kincannon, for assistance in resolving this matter. The staff were great and very willing to jump in and help me get closure to my dilemma. Specifically, Melissa took it upon herself to reach out to the claims personnel and within a matter of 48 hours had resolved my issue in a positive manner, and for that my wife and I are very grateful."
"We're thankful for your feedback, Ben! We take great pride in our claims service, and it's our pleasure to assist. If there is anything else we can ever do to help, please let us know!"
Daniel Hernandez
June 27, 2025
"Extremely helpful staff! Getting a quote is super hassle-free!"
"We appreciate your review, Daniel! We try really hard to keep things simple for you, and we are delighted to know you had a great experience with our State Farm office. We are always here to help! -Marshall"
Sheryl Love
June 27, 2025
"When looking for insurance and asking A LOT of questions, Nicole helped me with everything and anything that I needed. She was very professional and informative with everything and helped me get the best coverage for my car. If you need anyone to help you with car insurance, Nicole is the one for you."
"Wow, thanks for taking the time and sharing that Sheryl! You are not the first person to brag to me about Nicole going above and beyond. I'm so glad to know we're exceeding your expectations with the service here. -Marshall"
Ian Love
June 27, 2025
"Nicole was amazing! She answered every question I had and handled all of our concerns. We got the coverage we needed and I would recommend her to all of my friends or anybody looking for insurance in the future. Amazing agent!"
"That's really great to hear, Ian. A lot of people actually tell us that someone in their life recommended us, and we just love that! I really appreciate the feedback, and most of all I'm glad you are well taken care of here! -Marshall"
Nicole Hernandez
June 27, 2025
"Marshall and his team are all so friendly and knowledgeable. Everyone in the office is always more than willing to do anything they can to help with whatever you need!"
"We really appreciate hearing that- Thanks for stopping by and letting us help you with your situation. It's especially rewarding to help loyal customers like y'all! -Marshall"
Kason Laywell
June 25, 2025
"Everyone in the office is very helpful and nice"
"Youdaman, Kason! I know you got to work with a couple different people here to get yourself set-up, and it's so good to hear that everyone was on the ball for you! Let us know if you ever need anything from us. we are here to help! -Marshall"
Natalie Kline
February 6, 2025
"Marshall was so incredibly helpful and kind. I truly believe he was acting in my best interest with his recommendations. I appreciated his humor and follow through!"
"Thank you so much, Natalie, for your kind words! 😊 We're thrilled to hear that our helpfulness, kindness, and sense of humor made your experience exceptional. It's wonderful to know we acted in your best interest. We appreciate your feedback and look forward to assisting you again in the future! 🌟"
Marnie Warren
September 20, 2024
"These guys are top notch! I enjoy speaking with them each time I call in. They are so helpful. Thanks guys!"
"Thank you so much, Marnie! We're thrilled to hear that you've had such a positive experience with our team. Your satisfaction means the world to us! If there's anything more we can assist you with, don't hesitate to reach out. We're always here to help! - Marshall Kincannon State Farm Insurance Agent 😊"